Terms & Conditions


These terms and conditions set out the basis on which you can use our website and place orders for items from Prio Gift Shop.  By ordering products from us you are deemed to have understood and accepted these terms.

Contact: You may contact us at this address shown in the website or by email through the help section at priogiftshop.com or call us on 00447980358129. We may contact you for marketing purposes by email, mail or telephone with relevant offers. We may also contact you for market research purposes.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

No contract exists between You and Us for the sale of any goods until We have received payment and accepted Your order and sent you written confirmation confirming your order to the address or email address You have given. Once We have of Your order, there is a binding legal contract between us (the “Contract”). Any goods on the same order which We have not confirmed do not form part of that Contract. The Contract is subject to the rights of cancellation in clause 5 below.

In using this Website and by placing an order, You warrant that You are legally capable of entering into binding contracts and You are at least 18 years old.

2) Description and Price of the Goods

  1. a) The description and price of the goods You order will be as shown on this Website at the time You submit Your order. You can correct any errors to Your order up to the point at which You click on “Make Payment” on the final page of the ordering process.
  2. b) We try to make sure that all product descriptions are as accurate as possible. On the rare occasion that there is an error, We will advise You about it as soon as reasonably possible
  3. c) The goods are subject to availability. If on receipt of Your order the goods You have ordered are not available in stock, We will try to obtain the goods from Our supplier. Where you are dealing as a consumer but not if You are a business customer. You are free to cancel Your order (Please read Clause 5) if You wish to do so. If You cancel Your order We will refund or credit You for any sum that has been paid by You or debited from Your credit card or other account for those goods.
  4. d) There may be restrictions in place from time to time in relation to the number and type of goods which You may purchase in any one order, as well as a maximum sum of money which may be spent on any one order. Any such restrictions will be advised on this Website.
  5. e) Every effort is made to ensure that prices shown on this Website are accurate at the time You place Your order. If an error is found, We will inform You within a reasonable amount of time and offer You the option of reconfirming Your order at the correct price or cancelling Your order. If You cancel, We will refund or credit You for any sum that has been paid by You or debited from Your credit card or other account for the goods.
  6. f) Save as set out on the Website the price of the goods does not include the cost of delivery.
  7. Payment

Payment can be made by Paypal, or by using any of the following cards: Visa, Mastercard, Visa Electron, American Express etc (Using paypal services). And also for some country bKash and direct bank deposit. Be mindful that we do not save any financial information (card details etc). All our transection done by Paypal and bKash .

By offering a card for payment, you confirm that the credit or debit card being offered is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to pay or does not for any reason authorise the Payment, we will not be liable for any delay in delivery or non-delivery of the Product.

Please note that we retain the legal ownership of all Products until full payment has been made by you and received by us. If we make a refund to you in respect of any Product, legal ownership will revert to us.

Payment for the goods and delivery charges can be made in any nominated currency shown on the Website by any method shown on the Website at the time You place Your order.

4) Delivery

The goods You order will be delivered to the address You gave when You placed Your order, subject to payment of the relevant delivery charge. If We do not deliver to a particular destination You will be so notified by Us before You submit Your order or as soon as possible thereafter.

Country or area we don’t deliver: We only deliver inside the UK and Bangladesh. However we don’t deliver to Channel Islands, Isle of man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern lreland.

Where You are dealing as a consumer we aim to dispatch all deliveries within 2 Working Days (UK) (Monday – Friday (but excluding Bank or public holidays in England, Scotland and Wales)) and 7-10 working days (Bangladesh) or as soon as possible thereafter subject to the goods being in stock.

Where you are dealing as a consumer every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order where we have the goods in stock. However, We will not be liable for any loss or damage suffered by You through any reasonable or unavoidable delay in delivery. We will inform You of any delay as soon as possible. Where We obtain the goods from Our supplier delivery times may be longer and could be up to 120 days and where possible We will notify you of anticipated delivery times. We will notify you where delivery will take more than 120 days. Nothing in this clause affects Your rights under clause 5.

If goods are to be required for a particular date or time please contact Our Customer Services Department and We will endeavour to check the stock position with Our supplier and advise You, prior to You placing Your order.

5) Your Right of Cancellation

You have the right to cancel the order within 2 days of placing the order (UK) (7 days for Bangladesh). We will refund full minus 5% admin charge. If we dispatch the item we will not be able to refund unless the item is incorrect or damaged.

To exercise Your right of cancellation, You must give written notice to Our Customer Services Department by  post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

If You exercise Your right of cancellation after the goods have been delivered to You, You will be responsible for returning the goods to Us at Your own cost (unless We delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown below. You must take all reasonable care to ensure the goods are unopened, not damaged in the meantime or in transit.

Once You have notified Us that You are cancelling the Contract, We will refund or credit You within 30 days for any sum that has been paid by You (minus 5% admin fee) or debited from Your credit card or other account for the goods.

 6) Risk and Title


Where You are dealing as a consumer You will become the owner of the goods You ordered and responsible for risk of loss of or damage to them once they have been delivered to You.

7) Warranty

If any goods You receive from Us are damaged, defective or incorrect You should notify Our Customer Services Department in writing at the address or email address shown below and We will provide You with a replacement free of charge provided that You return the damaged, defective or incorrect item to Us within a reasonable time. This does not affect Your statutory rights.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by You or any third party, use otherwise than as recommended by Us, or failure to follow Our instructions.

All such returns must be authorised by Us prior to return and normally We will arrange collection. We reserve the right to ask to see a photograph of the faulty or broken goods prior to authorising return.

8) Your Information (Data Protection)

Any personal data We collect about You will be treated and used only in accordance with our Privacy Policy.

When You visit this Website or send e-mails to Us, You are communicating with Us electronically. We communicate with You by e-mail or by posting notices on the website. For contractual purposes, You consent to receive communications from Us electronically and You agree that all agreements, notices, disclosures and other communications that We provide to You electronically satisfy any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.

9) Copyright

All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to Us. They are protected by copyright, trade marks and other intellectual property rights. Unauthorised use of this content is prohibited.


10. Exchanging :


Once you buy the product from us you will not able to exchange it however you can cancel the order if you are not happy with it and see cancellation policy for details.


  • If you’re not satisfied with your item, return the eligible product(s) in new and unworn condition in the original packaging for a full refund in accordance with our returns policywithin 30 days of receipt of delivery  accordance with our returns policy. We don’t refund the original delivery fees, however you need to pay the return postage cost.


  • All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.